Supervisor Road

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

The Supervisor Road is responsible for overseeing the day-to-day performance management and development of the Operations Road team and service. You will be responsible for allocating a “buddy” for new team members, training and on the job development of team members. Assigning work to others and acting as a point of direction and support to the team.

Additionally, this role involves managing relationships with service providers and partners, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.

This role will also assist as needed to ensure the work has been completed by the department on a daily basis. Assist the team in any escalations if needed. You support the local management and sales manager in their sales activities, like maintaining customer relationships, providing support in tenders, cost calculations onboarding new customers.

• Provide practical support to the management team (Export/Import) to include cover during periods of absence
• Work in partnership with their direct colleagues to ensure that day to day tasks are being dealt with. You divide the workload within the team
• Support the team in case of any issues arising and assist in escalations
• Organize monthly team meeting and responsible for follow up action points. Informing management on this and communicate on the action tracker
• Responsible for process improvement, standarization and documentation procedures for all operations
• Checking emails are being answered accordingly and without delay. Quick response time is key
• Ensuring any problematic issues are reported directly to their Manager/BM
• Working in partnership with your direct colleagues to ensure day to day operations are covered and to ensure that the work is evenly distributed
• Overseeing KPI, milestones and Task Levels of the teammates.
• Monitoring on time Billing and other important KPI’s or the station.
• Participate in the interview process for potential candidate along with onboarding process of new teammates, and off-boarding teammates.
• Other duties and responsibilities will be assigned as business demands deem necessary. Be present and act in MBR and QBR’s. Monthly financial team reports.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Build and maintain strong, long-lasting client relationships. Act as the primary point of contact for key accounts.

• 3-5 years experience in operating as a team leader or in a senior role
• 3-5 years applied experience of freight forwarding / logistics high value commodities
• Maintain a high level of professionalism along with extreme discretion with all information at all times
• Resolves complex and non-routine problems with independent action and specialized knowledge
• Demonstrate ability to recognize process improvement opportunities and effectively communicate & implement change
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Exercises judgment within defined procedures and practices
• Attention to detail and monitor all ethics within the team
• Problem solving and stress resistance
• Fluent oral and written English is a must, Dutch is beneficial

• VGB security clearance (or the ability to obtain it) is required for this position

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.