Operations Agent Airfreight - Life Science

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

The Life Science Specialist will work within the Life Science Division as an operational expert. They will be responsible for fulfilling client requirements and expectations in regards to WHO GDP legislation (latest version), liaising with internal parties and external suppliers, execurion of Quality GDP requirements i.e. process, documentation, non-conformity handling and job accounting.

• Dealing with Customer enquiries
• Preparing spot quotations and obtaining rates
• Receive and review orders as per customer requirements as per AITs GDP Policy assuring product safety
• Shipment preparation and transaction as per current and valid Policies, Processes and Guidelines (see QMS)
• Immediate Non-Conformity handling assuring product safety and customer satisfaction
• Documentation compliance as per required international conventions e.g. Air, Road, Ocean and or Customs formalities
• Shipment invoicing within given timelines and document distribution
• Check and accept incoming invoices and charges
• Finalize shipment accounting and file closure
• Ensure that within the country all internal and external customer reports/ analysis/ information are performed / established (according to valid SOPs and/ or to internal guidelines)
• Coordinate area performance issues resolution
• Coordinate/ address specific customer requirements within AIT Operations as per valid Policies
• Shared responsibility with the TLs to manage the ad-hoc quotations requested by customer
• Handle additional tasks according to specific customer SOP requirements
• Support resolution of local NCR’s, complaints, claims
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).

• Associates Degree or equivalent
• Experience of 3-5 years
• Experience in transportation and/or supply chain solutions, ideally in the Pharmaceurical sector
• Experience in GDP related quality assurance is beneficial
• Proven track record in Customer Service related activities
• Demonstrated work experience in process implementation, customer service and logistics, preferably in the Life Science sector
• Ability to work independently and in a group environment
• Knowledge of CargoWise preferred
• Fluent oral and written English is a must, ability to speak Dutch would be an asset
• Pro-active, target driven, solutions-oriented and good attention to detail
• Flexible and positive attitude to excel in a client-driven environment with commercial awareness

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.  

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.