Service Desk Technician II

Move the world with us! 

AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!  

If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder! 

The Service Desk Technician II is responsible for AIT's front-line technical support. Daily activities include, but not limited to handling escalated issues from Level 1 support, enabling/disabling/resetting user accounts, printer setup/troubleshooting, software installation and troubleshooting, provisioning computers, and configuring mobile phones. This role will assist internal users in resolving problems through discussions and diagnosis and take the necessary steps to remedy the problem. Other activities include basic network troubleshooting, solving technical problems, and communicating to all levels of the enterprise.

This role is based in our Schoonebeek office. 

• Provide customer service for both onsite and remote employees and internal users with problems and information technology issues involving desktop, laptop, or network services. This will include:
  • Install and support licensed and internal software/hardware
  • Track computer hardware and software assets
  • Assist with Active Directory accounts, including new hires, terminations, as well as password changes
  • Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc
• Facilitate computer imaging and software installations, and user account management
• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Provide technology support for escalated issues from Level 1.Escalate issues as necessary to appropriate support group
• Create and maintain knowledge base documents
• Performs other duties as assigned
• Complies with all policies and standards

• 2+ years of experience of managing Windows 10 operating system, administrating Active Directory, troubleshooting Microsoft Office, customer service
• Ability to take initiative, maintain confidentiality and meet deadlines
• Ability to work independently and within a team environment
• Understanding of LAN/WAN networking
• English written and oral communication skills
• Ability to articulate IT risk into easy to understand language that business leaders can understand as potential risks to the business
• The ability to maintain confidentiality regarding information processed, stored, or accessed by the systems is required
• The ability to manage multiple concurrent projects and to reason analytically is required
  
  

In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause. 

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.