Operations Agent - High Tech

Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Operations Agent – High Tech plays a critical role in managing global logistics operations for high-value technology clients. This position encompasses a wide range of responsibilities including quoting, shipment tracking, vendor coordination, problem resolution, and delivering exceptional customer service. Expertise in international air operations, QMS compliance, ocean freight liaison, and reporting is essential.

• Providing transportation services of all modes to a Global Key account. This includes shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing.
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends.
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met, e.g. execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).

• Associate degree or equivalent experience
• 3–5 years of experience in international operations (freight forwarding preferred)
• Familiarity with CargoWise is a plus
• Strong ability to work independently and collaboratively
• Proven customer service orientation and relationship-building skills
• Ability to thrive in a fast-paced, high-volume environment
• Fluent in English (oral and written); Dutch fluency is a plus

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.  

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.